Monday, June 20, 2016

Bad Traffic Ruins Westpoint Concert

FANS who were stuck in traffic chaos heading to the Sir Elton John concert at Westpoint Arena on Sunday night have been told they are not eligible for refunds.



Bosses at Westpoint Arena, in Clyst St Mary where the show took place, have not been available to comment so far today.

But the promoters of the event, run by a separate company, said terms and conditions of the tickets meant fans would not be getting refunds.

Around 15,000 supporters of the rock and roll star made their way to the arena yesterday afternoon.

Queues as long as five miles were reported with some saying it took up to four hours to travel six miles.

Ben Martin, of Marshall Arts who were promoting the event on behalf of Sir Elton John, said the problems were due to an accident.

He said: "Unfortunately owing to a reported accident on the M5 and adverse weather, some customers experienced delays reaching the venue."

On whether fans would be given refunds, he said: "The terms and conditions which purchasers agreed to make the following clear, refunds are only given in the event that the concert is cancelled and this is an outdoor concert, which will take place even in the event of inclement weather."

Mr Martin said the set times were not changed and purchasers were made clear they needed to allow for ample time.

A spokesman for Devon and Cornwall Police said they would be speaking to the event organisers about the incident.

He said: "While a traffic management plan would be seen by the safety advisory group where partners including highways, the local council and the police will sit, traffic management of events such as this are the responsibility of the event organisers.

"Police will be speaking to the event organisers and are already speaking with Devon County Highways in relation to this matter and to gain reassurances in relation to future events."

- Torquay Herald Express

Today Sir Elton has extended his sympathies to the fans that were forced to go home despite shelling out up to £90 a ticket.

Speaking to the Echo, his spokesman said: “Elton is very saddened to hear that some people missed some of his concert last night due to adverse weather conditions and a reported traffic accident, which delayed people arriving at the venue.

“He hopes that the show, which started at the scheduled time, managed to make-up for any problems some people might have had getting there and thanks the audience for their patience and understanding."

During the concert the Tiny Dancer crooner said he felt for the thousands of fans calling them “poor bastards" after having to sit through pouring rain to watch the gig.

But as the concert finished there were more problems with traffic equally as bad getting home.

- Exeter Express and Echo

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